OUR GUARANTEEALPINE LOUNGE warrants to you, the original purchaser, the following:
5 YEAR GUARANTEE - FRAMEALPINE LOUNGE guarantees the internal frame in its upholstered products to be free from defects in materials and workmanship for five years, assuming normal usage of the suite.
2 YEAR GUARANTEE – LEATHER AND STITCHINGALPINE LOUNGE guarantees the leather used in its upholstered leather products to be 100% genuine leather and to be free from tearing and splitting under normal use for a period of two years from the date you, the original purchaser receive the product.
ALPINE LOUNGE also guarantees the stitching in its upholstered products to be free from defects in materials and workmanship for a period of two years from the date you, the original purchaser, receive the product.
Leather owes its inherent beauty to variations in grain, texture, colour tones, and its natural characteristics, which contribute to the personality and uniqueness of each upholstered leather product. Because leather is a natural product, this guarantee does not cover natural characteristics of leather, such as markings caused by insect bites, barbed wire, veining, abrasions, injuries to the animal, wrinkling or variations in grain or colour tones on different sections of the same leather product.
2 YEAR GUARANTEE - CUSHIONINGALPINE LOUNGE guarantees the fillings in its upholstered products to be free from abnormal loss of resiliency for a period of two years from the date you, the original purchaser, receives the product.
The softening or flattening of the fibre and foam materials used in cushioning that occurs due to normal use and aging is not covered by this guarantee and shall not be considered a defect in materials or workmanship, and must not be confused with abnormal loss of resiliency, cushions typically soften with normal use and aging, and may conform to the shape of the user.
2 YEAR GUARANTEE – MECHANISMSALPINE LOUNGE guarantees the metal mechanism in its upholstered products to be free from defects in materials and workmanship for a period of two (2) years from the date that you, the original purchaser, receive the product.
GUARANTEES EXCLUSONS AND CLARIFICATIONSThe guarantee is made by ALPINE LOUNGE only to you, the original purchaser, and to no other person.
GUARANTEE EXCLUSIVEIf ALPINE LOUNGE upholstered product does not conform to the aforesaid guarantee, your sole and exclusive remedy is:
IMPLIED GUARANTEES, INCLUDING IMPLIED GUARANTEES OF MERCHANTABILIY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THE EXPRESS GUARANTEES SET FORTH FOR THE ALPINE LOUNGE UPHOLSTERED PRODUCT FRAMES, CUSHIONING, LEATHER AND STITCHING, MECHANISMS, AND PARTS SET FORTH IN THE GUARANTEE.The guarantee and remedies are exclusive and are in lieu of all guarantees, warranties and remedies, verbal or written, express or implied.
If any material or parts used in any defective product are unavailable at the time of repair, and if Alpine Lounge elects to repair the defective product, Alpine Lounge reserves the right to substitute materials or parts of equal quality and value as determined in the sole discretion of Alpine Lounge.
ALPINE LOUNGE SHALL IN NO EVENT BE RESPONSIBLE TO YOU FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF TIME, USAGE, OR MONEY AND IN NO EVENT SHALL THE RESPONSIBILITY OF ALPINE LOUNGE FOR ANY DEFECT EXCEED THE PURCHASE PRICE PAID BY YOU, THE ORIGINAL PURCHASER, FOR THE PRODUCT.
GUARANTEE CLAIMS PROCEDURE
THE RETAILER WILL FORWARD YOUR GUARNATEE CLAIM AND PHOTOS TO ALPINE LOUNGE FOR CONSIDERATION IF THE RETAILER DETERMINES THE ALLEGED DEFECT MAY BE COVERED BY THIS GUARANTEE.In order to validate the guarantee, the customer must fill in and detach the card below and fax/post it to:
ALPINE LOUNGE, P.O. BOX 324,
EPPINDUST, CAPE TOWN, 7475
FAX: NO: +27-21-9519140